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15.0 - Updated on 2022-09-06 by Denise Moser

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11.0 - Updated on 2021-09-17 by Denise Moser

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9.0 - Updated on 2021-03-22 by Denise Moser

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5.0 - Updated on 2019-12-05 by Denise Moser

4.0 - Updated on 2019-12-02 by Denise Moser

3.0 - Updated on 2019-10-29 by Denise Moser

2.0 - Updated on 2019-06-11 by Colin Wilson

Question

How do I use Two Step Login (Okta) when overseas or traveling?

Answer

It is essential that you plan ahead before departing for your trip and ensure that at least one of the options has been configured and is in your possession. There are several options for Two-Step Login using Okta that will work both within the US and internationally.

  • Smartphone or tablet with the Okta Verify app installed. If you have a smartphone that can download the Okta Verify app, and you are NOT going to change your SIM  card abroad, you can still use the app internationally.
    • When you have a wifi or cellular signal, you can click send push to send a notification to the app (more details here).
    • When you don't have a wifi or cellular signal, you can use the app to generate a passcode (more details here).

  • Smartphone or tablet with Google Authenticator installed (more details here).

Note:  modifying  a phone,  such  as replacing  the  SIM  card  will break  functionality  of  Okta  Verify  and  Google  Authenticator and require that you re-enroll these options.

  • Secure Key (Yubikey): If you don't have access to a smartphone or tablet, you can purchase a Yubikey security key (more details here).
  • Mobile device with Authy installed: Applications are available for smartphones, Windows and Macintosh computers (more details here).
  • Phone with a non-US number: If you have a landline phone or a cell phone from a non-US provider, you will need to select the appropriate country to ensure that it is able to receive the verification call (more details here).

 

NOTE:  If you do not have any other options enrolled  we will need to verify your identity in order to assist you.  You must contact the OIT Help Desk during normal business hours (M-F, 8-5)  by phone  (574-631-8111) or chat (https://servicenow.nd.edu).