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12.0 - Updated on 2019-03-18 by Denise Moser

Question

What options or factors can I enroll for Okta? 

Answer 

You can enroll each factor and assign it to a specific device (e.g. smartphone, office phone, etc.) for each option.  Click any of the links below for instructions on enrolling that option.

Okta will allow you to enroll several devices (e.g. Okta Verify on both a smartphone and a tablet) for each of the above options with the exception of Google Authenticator.  Enrolling a phone number will automatically be set up for either SMS or Voice Call (note that most VoIP or home phones cannot receive a text message). For general instructions on enrolling additional factors, please see How do I Add or Change What I've Enrolled in Okta?

You'll have the best experience by installing the Okta Verify app on your smartphone or tablet when two-step login is required.  Okta Verify gives you options to use even when you are not able to access wifi or cell service on that device. 

Note:  If you enroll either Okta Verify or Google Authenticator you MUST enroll at least one additional option.  We recommend you enroll your phone number for SMS and/or Voice Call.

We recommend you configure at least two options so that if you don't have access to one device, you can still access services by choosing an alternate factor. This is especially important before you upgrade or replace your cell phone.  

Both Okta Verify and Google Authenticator will need to be re-enrolled if you get a new device, while your phone number usually remains the same and can continue to be used when you upgrade your replace your phone.