As of September 2020, RemoteApps will no longer be used for the Onbase Unity Client. Users should use Virtual Desktop instead.
Access OnBase via Virtual Desktop
For Mac users, the easiest way to use the Onbase Unity client is through Virtual Desktop. To access Virtual Desktop, please follow the below steps:
- Go to the virtual desktop site: https://adminapps-stack-standard-large-unity.vdi.nd.edu.
- If prompted, login via Okta with your NetID and password.
- A countdown will display until the machine is ready to use. Expect this process to take about two minutes (see the Common Issues section below if it is taking longer).
- Login to the machine using your ND password.
- When the virtual desktop loads, a help article will launch about how to access files if you need to upload something to OnBase (see the Common Issues section below).
- We recommend working with the virtual desktop in fullscreen mode. Click the Fullscreen icon in the top toolbar.
- There is a Unity Client shortcut on the desktop to launch OnBase.
- When you are finished working in OnBase, click the Profile icon in the top toolbar and select Logout.
Note: Since the University pays per usage time for this service, the virtual desktop will automatically log you out after 30 minutes of inactivity. Once logged out, there is a 15 minute grace period where you can log back in without having to create a new session.
Common Issues
- If your session is taking longer than the expected two minutes to prepare, the system could be experiencing a high volume of requests.
- If you receive the error “Failed to reserve a session”, please try logging in again. If the error persists, contact the OIT Help Desk (1-8111).
- If you have files to upload to OnBase, see the following two articles:
- How to Use a Virtual Computer Lab for instructions on how to access your Google Drive space.
- How to use the Temporary Files space in a Virtual Computer Lab for instructions on how to access files stored locally on your computer.