Issue

Need to connect to the VPN to access restricted on-campus systems

Resolution

Launching Cisco Secure Client

After installing Cisco Secure Client, you can connect to the VPN by launching the program and entering the server address

Mac: Open the program by going to Finder, Applications, Cisco, Cisco Secure Client

Windows:  Open the program by going to Start, Cisco, Cisco Secure Client

• If you are faculty or staff use the address - vpnaccess.nd.edu 
• If you are a student use the address - vpnaccess.nd.edu/go

Then select Connect and respond to the login prompts that appear. Accept when prompted to complete the connection. 

Obtaining the Cisco Secure Client

The VPN (Virtual Private Network) is a network access service that permits remote systems to obtain a campus IP address and access the ND network as if they were locally connected. Certain restricted systems require a campus IP address for access.

Cisco Secure Client is the recommended method to access the VPN. To install Cisco Secure Client:

• For Windows or Mac OSX machines the software can be downloaded from OIT Software Downloads
  
  • For university-owned and managed systems it can be installed from Software Center or Self-Service
• For Android devices, the software can be downloaded from the Google Play store here
• For iOS devices, the software can be downloaded from the App Store here

Note: Chrome OS, Windows RT and Windows Mobile do not support the VPN implementation used by Notre Dame at this time, which will limit the ability to access ND services from remote locations while using a Chromebook, other Chrome OS devices, Windows RT devices, and Windows Mobile phones. See Google's support page for additional information on supported VPN implementations.

Installing Cisco Secure Client for Windows

If you downloaded the installer from OIT Software Downloads, follow these instructions to install it:

1. Locate the file you downloaded and double-click to launch it
2. In the welcome screen that appears, click Next
   
   
   
3. If prompted to Accept the license agreement, do so and click Next
   
   
   
4. Confirm that you wish to proceed by clicking Install
   
   
   
5. If you see a message that Cisco AnyConnect is currently in use, check the box to Automatically close applications and click OK
   
   
   
6. When prompted, click Finish
   
   
   
7. You can now launch the new version, called Cisco Security Client.  Follow the instructions to connect based on your current affiliation with ND.

Installing Cisco Secure Client for MacOS

If you downloaded the installer from OIT Software Downloads, follow these instructions to install it:

1. Locate the file you downloaded and double-click to launch it. 
2. Double-click the .pkg from Cisco Secure Client.
   
   
   
3. In the welcome screen that appears, click Continue.
   
   
4. Click Continue, then Agree on the Software License Agreement prompts.
   
   
   
5. Confirm that you wish to proceed by clicking Install
   
   
   
6. Enter your Mac password when prompted. 
   
   
   
7. Click Allow on the additional prompt for Cisco Secure Client - Socket Filter. 
   
   
   
8. When prompted, click Close. 
   
   
   
9. Cisco Secure Client is added to the menu bar at the top of your Mac. Click on the icon, then Connect. Follow the instructions to connect based on your current affiliation with ND.
   

Using a Secure Key (Yubikey) for Two-Step Authentication

The VPN client uses it's own browser for authentication and may not work with a Yubikey, particularly on Macintosh computers. If you are experiencing issues while using YubiKey when connecting to the vpn, please upgrade to Cisco Secure Client version 5.0.01242 or newer.