Often we find students ask their technical questions about Sakai of their instructors instead of contacting the OIT Help Desk. The following is text instructors can copy and paste and use as orientation to their class concerning what students should do if they have a Sakai question.

Technical support for Sakai is provided, not by me, your Instructor, but by the OIT Help Desk and the Sakai Team. If you have a question or issue concerning your use of Sakai, please contact the Help Desk at oithelp@nd.edu or phone: 574-631-8111. You can also walk in; they’re located in 115 DeBartolo Hall.

Support Staff will contact me if they need to discuss the way I’ve set up our class. Please tell them the web address to our Sakai site, my NetID as your instructor and your NetID, and specifically name the assignment or task you need help with.

Technical Tips Before Contacting the OIT Help Desk:

• Access Sakai with a newly opened fresh browser (not one that’s been opened for a month and has 47 tabs running across the top).
• Before calling the Help Desk with issues, empty your browser history, close and re-open your browser. Often that’s all it takes. (How-To Instructions Here).
• Never login to Sakai twice in two tabs in the same browser, especially when taking a test. You may lose answers.