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20.0 - Updated on 2024-04-15 by Sara Grady

19.0 - Updated on 2023-08-24 by Lisa MacKenzie

18.0 - Updated on 2023-06-29 by Amelia Brubaker

17.0 - Updated on 2023-04-10 by Lauren Freda

16.0 - Updated on 2023-04-04 by Lauren Freda

15.0 - Updated on 2022-09-15 by Amelia Brubaker

14.0 - Updated on 2022-07-26 by Sara Grady

13.0 - Updated on 2022-07-26 by Sara Grady

12.0 - Updated on 2022-04-12 by Jean Pawlak

11.0 - Updated on 2021-08-24 by Denise Moser

10.0 - Updated on 2021-07-01 by Pamela Miller

9.0 - Updated on 2021-05-21 by Denise Moser

8.0 - Updated on 2021-04-12 by Sara Grady

7.0 - Updated on 2020-08-03 by Denise Moser

6.0 - Updated on 2020-04-23 by Denise Moser

5.0 - Updated on 2020-04-16 by Denise Moser

4.0 - Updated on 2020-04-14 by Pamela Miller

3.0 - Updated on 2020-03-05 by Pamela Miller

2.0 - Updated on 2019-11-22 by Pamela Miller

1.0 - Authored on 2015-06-25 by Denise Moser

Clearing the cache in your web browser can fix basic web page issues, including if web pages are not loading correctly or displaying errors. When you clear your browser cache it:

Note: Cached credentials, including passwords and Two Step authentication, will be cleared when following the instructions below.

To clear the cache, locate the browser you are using in the list below and follow the instructions.

Computers

Firefox

  1. Go to Firefox > History > Clear Recent History
  2. Set the Time range to clear to Everything. 
  3. Make sure Active Logins, Cookies, and Cache are selected and click Clear Now.

Google Chrome

  1. Click the three gray dots in the upper right-hand corner of the window
  2. Click Clear browsing data....
  3. Select the Advanced tab
  4. For Time range select All time
  5. Make sure Cached images and files and Cookies and other site data are selected
  6. Click the CLEAR DATA button
  7. Close and re-launch Chrome

Safari

  1. From the Safari menu, click Clear History...
  2. Change the time to All History
  3. Click Clear History

Microsoft Edge

  1. Click the three gray dots in the upper right-hand corner of the window
  2. Select History
  3. Click the three gray dots in the top right of the menu that appears
  4. Select Clear browsing data
  5. Select the desired Time range from the drop-down (recommend All Time)
  6. Make sure that Browsing history, Cookies and other site data and Cached images and files are all selected.
  7. Click Clear now

Mobile Devices

iPhone/iOS

  1. Tap Settings
  2. Tap Safari
  3. Tap Clear Cookies and Data
  4. Tap Clear

Google Chrome for iOS

  1. In the Chrome app On your iPhone or iPad, open the Chrome app
  2. At the bottom right, tap the three gray dots
  3. Tap History and then Clear browsing data
  4. Make sure there’s a check-mark next to Cookies, site data and Cached images and files
  5. Tap Clear browsing data

Android

Note: Android versions vary. The steps to clear your cache may vary slightly from the steps detailed below.

Android Google Chrome

  1. Click the three gray dots in the upper right-hand corner of the window
  2. Click History from the drop-down menu
  3. Click Clear browsing data
  4. For Time range select All time
  5. Make sure Browsing history cookies and site data, Cached images, and files are selected
  6. Click the CLEAR DATA button
  7. Close and re-launch Chrome

Android Phone

  1. Open Settings and select Storage
  2. Choose the app whose cache you want to clear, (for example Chrome, Facebook, etc)
  3. On the app's info page tap Clear Cache