Clearing Web Browser Cache and Cookies

Para español

Clearing the cache in your web browser can fix basic web page issues, including if web pages are not loading correctly or displaying errors. When you clear your browser cache it: 

• prevents you from using old forms
• protects your personal information
• helps web applications run better on your computer
• enhances system and application performance 

Note: Cached credentials, including passwords and Two Step authentication, will be cleared when following the instructions below.

To clear the cache, locate the browser you are using in the list below and follow the instructions.

Computers

Firefox

1. Go to Firefox > History > Clear Recent History
2. Set the Time range to clear to Everything. 
3. Make sure Active Logins, Cookies, and Cache are selected and click Clear Now.

Google Chrome

1. From the Safari menu, click Clear History...
2. Change the time to All History
3. Click Clear History

Microsoft Edge

1. Click the three gray dots in the upper right-hand corner of the window
2. Select History
3. Click the three gray dots in the top right of the menu that appears
4. Select Clear browsing data
5. Select the desired Time range from the drop-down (recommend All Time)
6. Make sure that Browsing history, Cookies and other site data and Cached images and files are all selected.
7. Click Clear now

Mobile Devices

iPhone/iOS

1. Tap Settings
2. Tap Safari
3. Tap Clear Cookies and Data
4. Tap Clear

Google Chrome for iOS

1. In the Chrome app On your iPhone or iPad, open the Chrome app
2. At the bottom right, tap the three gray dots
3. Tap History and then Clear browsing data
4. Make sure there’s a check-mark next to Cookies, site data and Cached images and files
5. Tap Clear browsing data

Android

Note: Android versions vary. The steps to clear your cache may vary slightly from the steps detailed below.

Android Google Chrome

1. Click the three gray dots in the upper right-hand corner of the window
2. Click History from the drop-down menu
3. Click Clear browsing data
4. For Time range select All time
5. Make sure Browsing history cookies and site data, Cached images, and files are selected
6. Click the CLEAR DATA button
7. Close and re-launch Chrome

Android Phone

1. Open Settings and select Storage
2. Choose the app whose cache you want to clear, (for example Chrome, Facebook, etc)
3. On the app's info page tap Clear Cache