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9.0 - Updated on 2023-07-24 by Pamela Miller

8.0 - Updated on 2022-07-19 by Denise Moser

7.0 - Updated on 2021-10-18 by Pamela Miller

6.0 - Updated on 2021-07-19 by Denise Moser

5.0 - Updated on 2020-12-10 by Denise Moser

4.0 - Updated on 2020-11-17 by Denise Moser

3.0 - Updated on 2020-08-12 by Denise Moser

2.0 - Updated on 2020-08-12 by Denise Moser

1.0 - Authored on 2020-07-31 by Denise Moser

The OIT Help Desk staff can resolve most support questions or issues without face-to-face contact.  

You can reach us at: 

However, if you need an in-person visit, our walk-in center in 115 DeBartolo Hall.  When you arrive,  please sign in on the iPad just inside the door. 

 

Alternatively, you can use your own device, and access the tool via the self-service portal.  When using the portal you can add your name to the queue, OR select a specific date and time for an appointment.

Once you have signed in,  if there are more than two customers waiting for assistance, please step into the hallway until we are ready to assist you. This will help prevent overcrowding in the walk-up area.

We have a computer monitor in the window which you'll be able to see from outside our door showing how many are waiting in queue and what your position is.  If there are several ahead of you, you can leave the immediate area and we'll send you an email when you are next in line so you can make your way back to our door.  An agent will then greet you at our door when it is your turn.