Okta uses a secondary (non-ND) email address to facilitate self-service password resets, notify you of changes to your account and potential security alerts. To ensure you receive these communications, it is important to have a valid secondary email address included in your Okta profile. If you don't have a personal or alternate email address, please see this article. To review and edit this information, follow these steps:
- In your web browser go to okta.nd.edu
- Enter your NetID and password
- If prompted for two step login, respond normally
- When you have been logged on, click on your name which will appear in the upper right portion of the screen and choose Settings
- Locate the Personal Information section of your account and click Edit
- Move your cursor to the Secondary email field and make the needed changes
- Click Save
- You may be prompted to confirm the address you entered. To do so, login to that email account and look for the confirmation email from Okta.
- Open the email and click the Confirm Email Change button
- You may be prompted to login to Okta and respond to the two step authentication.
- You will see a message confirming stating Email Change Confirmed.
If you are unable to update your secondary email address following these instructions, call the Service Desk (574-631-8111) during normal business hours and staff will be able to make the change for you.