ServiceNow

Life is different in the Cloud

Working in the Cloud is a culture change from the IT Infrastructure of the past.

How We Work Together in AWS
Everyone is required to pass the baseline knowledge quiz to gain access.
Flexibility is the name of the game. Use OITLABND to experiment and learn BEFORE building in production.
When building a service in the cloud, we are not looking for a one size fits all, AWS is so flexible that all services will be different (look at services in isolation, rather than the big picture).
Automation is key to builds, processes, and efficiency (Automation Operating Principles)
Everyone is responsible for balancing performance, quality and cost in AWS

Knowledge, skill, and certification enables access (baseline knowledge quiz)
Philosophy of “Do and Review”, work with your peers, not in isolation
Set up new features, functions, and processes in test first (OITLABND)
Present them to IaaS Governance/Design Review Board (DRB) for confirmation
Processes need to add value and protect the University and availability of services
Don’t waste effort but don’t take unacceptable risks - remember, with broad power comes broad accountability
Fail fast and learn
All code/configuration items are stored in version control (Bitbucket)
All approaches/standards/guidelines are published in ServiceNow Knowledge Base (Cloud First Documentation)
All Service Offerings are in ServiceNow Business Applications
All requests to get started in production (DCND) are in ServiceNow IT Requests

We use federated authentication with AWS.

Login via awsconsole.nd.edu
Choose the account & role you wish to use (If you only have one role you will be passed directly to the AWS Console)
1. If you do not have permission to access AWS please fill out an AWS: Account Request
2. OPTIONAL: After you have an account, if you require specific permissions fill out an "AWS: Federated role access" request

AWS Practitioner Essentials
AWS ND Essentials Training (1 day)- AWS
AWS Architecting (3 day) - Global Knowledge
Advanced Architecting (2 day) – take this 6 months after AWS Architecting – practical experience - Global Knowledge
Scripting - Ansible (Ansible), CloudFormation, Python, PowerShell, Lambda
Git/BitBucket - Global Knowledge
Linux OS - Linux Academy
style="font-size: 11px;">Skillport AWS courses
- Sign in to Endeavor
- Click on Learning
- On the left-hand side of the page click on Skillport
- In the Search bar type in AWS
Digital AWS Classes
AWS Certifications