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3.0 - Updated on 2023-11-15 by Denise Moser

2.0 - Updated on 2023-06-06 by Matthew McGuire

1.0 - Authored on 2016-06-06 by Scott Lamb

Issue

How to create a vacation voicemail message on the VoIP phone

Resolution

To set up an alternate greeting for vacation using your phone follow the steps below.

  1. Access your voicemail by pressing the Messages button and enter your pin and phone number
  2. After any messages play you can choose 4 to access the options menu.
  3. From the options message choose 3, this takes you to a menu to record a greeting. Choose the option for alternate greeting.
  4. Record a greeting to use as an alternate.
  5. Once saved you can exit and go back to the menu for options
  6. To enable the alternate greeting choose 2 you will be given the option to set a date to end on automatically or set to infinite. (this means you will just need to go in when you return to press 2 again from the option menu and turn off the alternate greeting)

Note: Pressing 0 is a help message in the menus that will give you information about what options are available and what they do. We recommend listening through all the options as you go to familiarize yourself then go back to make your choices as they will repeat.

The alternate greeting when set will override any other greetings this is why it works great for vacations.

You can also perform these changes via a web interface using your computer.