A request form in ServiceNow will allow you to remove users from any access group you manage. To access and make changes to the groups you manage, follow these steps:
- Go to the ServiceNow self-service portal at servicenow.nd.edu
- If prompted, log in with your NetID and password
- Note: If you are in the sn.nd.edu interface you will find a different version of this form under Group Management --> Manage Group Membership.
- Click Request Forms
- In the search field, located in the top right, type manage access and click the magnifying glass
- Locate and select the Manage Access Group Membership to display the form below
- Click on the field labeled Do you want to add or remove user(s)? and select the function you wish to perform
- Click on the Choose group to manage to display the list of groups that you have rights to manage and select the group
- Click on the User(s) to add/ or User(s) or remove field and enter the names or NetIDs of the individuals you want to make changes to.
- Note that you will not be able to add a user if they are already a member of the group. You can view the current membership at the bottom part of the form.
- Click Submit to finalize the desired changes
- You may see a screen similar to the one below as the system executes the changes.
- When the Request Details box appears, all changes have been completed. The State will say Closed Complete.
For further assistance please contact the OIT Help Desk at 1-8111