Re-enrolling Okta Verify on a New Phone

If you got a new phone, you’ll need to set up Okta Verify again before you can use it for two-step login.

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What do I need before I start?

You’ll need another sign-in method that you already set up and can still use. For example, you can use FastPass on your computer if you enrolled it before.

For two-step login, we recommend using Okta Verify, Google Authenticator, or biometrics.

How do I set up Okta Verify on my new phone?

1. Go to okta.nd.edu.
   • If you’re already signed in, go to step 4.
2. When asked to complete two-step login, choose a sign-in method you already set up and can still use, such as FastPass.
3. After you sign in, select your name in the upper-right corner and choose Settings.
4. Find the Security Methods section.
5. Next to the method you want to update, select Set up, Set up another, or Remove.
6. Follow the instructions on the screen to set up your new phone.

To learn more about the sign-in methods available to you, see this two-step login article.

What if I can’t sign in another way?

If you don’t have another sign-in method available, contact the Service Desk for help.

The Service Desk will need to verify your identity. This cannot be done by email.

Call: 574-631-8111
Chat: servicenow.nd.edu
Visit: 115 DeBartolo Hall