Remove Jammed Roll Paper
If roll paper jams, follow the steps below to remove jams.
1. Turn off the printer.
Turning the Printer On and Off
2. Positioning your hands as shown, open-top cover.
3. Cut loaded roll paper with regular scissors or the like.
Before cutting, lose the roll paper and lift it up.
Caution
- When cutting paper, be careful to avoid injury or damage to the printer.
4. Push release lever back.
5. Remove the jammed paper.
- If the paper is jammed inside the top cover
- Open the top cover and move the carriage to the left or right side manually, away from the jam.
Important
- Do not move the carriage over the jammed paper. This may damage the printhead.
- Remove any jammed paper inside the top cover
- After removing the paper, make sure there are no other scraps of paper in the printer.
6. Close top cover.
Important
- Do not touch the linear scale (A) or carriage shaft (B). This may stain your hands and damage the printer.
- If the paper from a roll is jammed by the paper feed slot Remove the jammed paper from the paper feed slot.
- After removing the paper, make sure there are no other scraps of paper in the printer.
- If the paper is jammed by the ejection guide Remove the jammed paper from the output tray.
- After removing the paper, make sure there are no other scraps of paper in the printer.
7. Pull release lever forward.
Important
- Changing the release lever position while printing is in progress causes paper jam, misaligned lines, or wrong colors. Be careful not to touch the release lever while printing in progress.
Remove a Jammed Sheet
If the sheet jams, follow the steps below to remove it.
1. Turn off the printer.
Turning the Printer On and Off
2. Push release lever back.
3. Remove the jammed paper.
4. If the paper is jammed inside the top cover.
Open the top cover and move the carriage to the left or right side manually, away from the jam.
Important
-
- Do not move the carriage over the jammed paper. This may damage the printhead.
5. Remove any jammed paper inside the top cover.
After removing the paper, make sure there are no other scraps of paper in the printer.
6. Close top cover.
Important
- Do not touch the linear scale (A) or carriage shaft (B). This may stain your hands and damage the printer.
- If the paper is jammed by the paper feed slot, remove the jammed paper from the paper feed slot.
- After removing the paper, make sure there are no other scraps of paper in the printer.
7. If the paper is jammed by the ejection guide Remove the jammed paper from the output tray.
After removing the paper, make sure there are no other scraps of paper in the printer.
8. Pull release lever forward.
Important
- Changing the release lever position while printing is in progress causes paper jam, misaligned lines, or wrong colors. Be careful not to touch the release lever while printing in progress.
Remove Jammed Paper (Paper Feed Slot)
Follow these steps to remove any scraps left in the paper feed slot after you clear jammed sheets or roll paper.
1. Turn off the printer.
Turning the Printer On and Off
2. Push release lever back.
3. Positioning your hands as shown, open then top cover.
4. Fold an A4 sheet lengthwise four times and insert it through the gap of the paper feed slot. Push scrap out toward platen.
5. Remove scrap when it is pushed out onto platen.
6. If any scraps remain inside the paper feed slot, repeat steps 4 and 5.
7. Holding it at the positions indicated, close top cover.
8. Pull release lever forward.
Important
- Changing the release lever position while printing is in progress causes paper jam, misaligned lines, or wrong colors. Be careful not to touch the release lever while printing in progress.