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Question

What are the hours for the OIT Help Desk and how can I get assistance?

Answer

You can reach the OIT Help Desk via the following options:

For time-sensitive assistance, you'll generally receive the fastest response via Telephone, Walk-in or Chat.

In-person campus visits with any Help Desk employee may be limited to facilitate social distancing and so we can provide individual attention to each customer.  You can make an appointment prior to your visit, or sign in via the kiosk when you arrive. 

Academic Support Hours 

During the Academic Year, when classes are in session.

*Walk-in assistance only on Wednesdays 12:00 p.m. - 1:30 p.m. when we are closed for Staff Meetings.
Contacts outside standard business hours will generally be handled by our student employees.
To enable us to serve each customer individually and in order, please sign in using the iPad when you arrive. Or you can make an appointment prior to your visit.
We remain open on Labor Day holidays, when classes are in session, while most campus offices are closed. We are closed for other university holidays.

Support Hours for Summer and Academic Breaks

*Walk-in assistance only on Wednesdays 12:00 p.m. - 1:30 p.m. when we are closed for Staff Meetings.
To enable us to serve each customer individually and in order, please sign in using the iPad when you arrive. You can also make an appointment prior to your visit. You'll find us at 115 DeBartolo Hall.  Please consult the campus map if needed.

Options When the Help Desk Is Closed

When the Help Desk is closed, you can still contact us by the following methods, and we will respond to you when we reopen:

Student Job Opportunities in the OIT Help Desk

Interested in working in the OIT Help Desk? Learn more and apply here.