Question

I'm having problems logging on. How can I reset my own password?

Answer

Once you've enrolled in Okta you will have options to reset your own password, depending on what factors you've enrolled or what information is on file for you.

If you have not yet enrolled in Okta, or are unable to follow the steps below, please call the OIT Help Desk (574-631-8111).

To reset your password, follow these steps:

1. Go to okta.nd.edu
2. If your password is not working, click Need help signing in? at the login screen.
3. From the additional options that appear, click Forgot password?
   
   
4. Depending what options you have enrolled, you will be presented with choices similar to the following:
   
   
   
   
5. Enter your Email or Username (e.g. netid@nd.edu) and then select the option you wish to use and follow the instructions that appear.
6. You will also be asked to answer the Security Question you selected.
7. You will then be prompted to enter your choice of a new password.

   All new passwords must be at least 16 characters. We recommend you use a passphrase to help you remember it more easily.