Issue
The Okta Verify app is installed and registered with a mobile device, but at the time of login the device is not connected to the internet and does not have cell service.
Resolution
There is a feature within the Okta Verify app on a registered mobile device that generates a temporary passcode; this passcode works even if you don't currently have cell or WiFi service on the phone.
To login with a passcode:
- Visit a Notre Dame login page, such as okta.nd.edu
- Login with your username and password
- When prompted for the security method, choose Enter a code by clicking Select beside it
- You'll be prompted to enter a code
- Open the Okta Verify app on your smartphone or tablet and locate the account. If the code is masked, tap the eye icon
- On your computer, enter the code shown on your smartphone or tablet
- Click Verify