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23.0 - Updated on 2024-04-25 by Sara Grady

22.0 - Updated on 2024-04-25 by Sara Grady

21.0 - Updated on 2024-04-25 by Sara Grady

20.0 - Updated on 2024-04-15 by Sara Grady

19.0 - Updated on 2023-08-24 by Lisa MacKenzie

18.0 - Updated on 2023-06-29 by Amelia Brubaker

17.0 - Updated on 2023-04-10 by Lauren Freda

16.0 - Updated on 2023-04-04 by Lauren Freda

15.0 - Updated on 2022-09-15 by Amelia Brubaker

14.0 - Updated on 2022-07-26 by Sara Grady

13.0 - Updated on 2022-07-26 by Sara Grady

12.0 - Updated on 2022-04-12 by Jean Pawlak

11.0 - Updated on 2021-08-24 by Denise Moser

10.0 - Updated on 2021-07-01 by Pamela Miller

9.0 - Updated on 2021-05-21 by Denise Moser

8.0 - Updated on 2021-04-12 by Sara Grady

7.0 - Updated on 2020-08-03 by Denise Moser

6.0 - Updated on 2020-04-23 by Denise Moser

5.0 - Updated on 2020-04-16 by Denise Moser

4.0 - Updated on 2020-04-14 by Pamela Miller

3.0 - Updated on 2020-03-05 by Pamela Miller

2.0 - Updated on 2019-11-22 by Pamela Miller

1.0 - Authored on 2015-06-25 by Denise Moser

Clearing the cache of your web browser can fix basic web page issues, including if web pages are not loading correctly.

Note: Cached credentials, including those for Two Step authentication, will be cleared when following the instructions below.

Firefox

  1. Go to Firefox > History > Clear Recent History
  2. Make sure Cookies and Cache are selected and click Clear Now.

Google Chrome

  1. Click the three gray dots in the upper right hand corner of the window
  2. Click History
  3. Click History from the drop-down menu
  4. Click Clear browsing data from the left-hand menu
  5. For Time range select All time
  6. Make sure Cached images and files and Cookies and other site data are selected
  7. Click the CLEAR DATA button
  8. Close and re-launch Chrome

Google Chrome for iOS

  1. In the Chrome app On your iPhone or iPad, open the Chrome app
  2. At the bottom right, tap the three gray dots
  3. Tap History and then Clear browsing data
  4. Make sure there’s a check-mark next to Cookies, site data and Cached images and files
  5. Tap Clear browsing data

Safari

  1. From the Safari menu, click Preferences.
  2. Click on Clear History
  3. Change the time to All History
  4. Click Clear History

Microsoft Edge

  1. Click the three gray dots in the upper right hand corner of the window
  2. Select History
  3. Select Clear history
  4. Make sure that Browsing history, Cookies and saved website data and Cached data and files are all selected.
  5. Click Clear

Internet Explorer

  1. Click the Tools icon in the top right corner of the browser (Gear Icon)
  2. For older versions of IE, you may need to press (Alt + T) to open the tools menu
  3. Choose Internet Options
  4. Under Browsing History, click Delete
  5. Make sure Temporary Internet Files and website files and Cookies and website data are checked
  6. Click Delete

Mobile Devices

iPhone/iOS

  1. Tap Settings
  2. Tap Safari
  3. Tap Clear Cookies and Data
  4. Tap Clear

Android

Note: Android versions vary. The steps to clear your cache may vary slightly from the steps detailed below.

Android 4.1

  1. Tap Browser
  2. Tap Menu Key
  3. Tap Settings
  4. Tap Privacy and Security
  5. Tap Clear Cache
  6. Tap OK

Android 2.3

  1. Tap Internet
  2. Tap Menu Key
  3. Tap More
  4. Tap Settings
  5. Tap Clear Cache
  6. Tap OK

 

Revised by Denise Moser
Last modified 2020-04-16 06:36:24 AM