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10.0 - Updated on 2024-03-20 by Denise Moser

9.0 - Updated on 2022-01-28 by Denise Moser

8.0 - Updated on 2022-01-28 by Denise Moser

7.0 - Updated on 2022-01-28 by Pamela Miller

6.0 - Updated on 2021-05-20 by Matthew McGuire

5.0 - Updated on 2021-03-31 by Lauren Freda

4.0 - Updated on 2021-03-22 by Denise Moser

3.0 - Updated on 2020-03-29 by Denise Moser

2.0 - Updated on 2020-03-29 by Denise Moser

1.0 - Authored on 2016-05-24 by Chelsea Noble

Issue

How to forward all incoming calls to another number or your voicemail.

Resolution

7945

Activate Call Forward:

  1. Press the CFwdALL softkey
  2. Dial the extension or number you want calls to forward to
    For an off-campus number, dial 8 followed by the external phone number (include area code if long distance) then the number

Deactivate Call Forward: Press the CFwdALL softkey

8800

  1. Press Forward all
  2. To forward calls to another number, enter a phone number.
  3. To forward all calls to voicemail, press Messages
  4. To cancel call forwarding, press Forward off

To set up forwarding on a secondary line, press the line button to select the line and press Forward all.