Question
How do I change which factor to use for two-step when I log in?
Context
Answer
When prompted for a two-step login, the system will usually default to the last option that you used from that device or browser. To choose a different authentication factor, follow these steps:
- When prompted for two-factor authentication, click verify with something else.
- You will be presented with a list of the options you currently have enrolled.
- Click Select for the option you wish to use.
Note:
- Your list may vary depending on what options you have previously enrolled. To enroll a different factor follow the instructions in KB0017560.
- After selecting the desired factor, follow the instructions that appear to authenticate using that option.