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Question

What are the hours for the OIT Help Desk and how can I get assistance?

Answer

You can reach the OIT Help Desk via the following options:

For time-sensitive assistance, you'll generally receive the fastest response via Telephone, Walk-in or Chat.

We provide:

IT Help * PrintND Quota * Borrow A/V Equipment 

Summer/Intersession Support Hours

Monday - Thursday: 7:30 a.m. - 6:00 p.m.
Friday: 7:30 a.m. - 5:00 p.m.
(Closed Wednesdays 12:00 p.m. - 1:30 p.m. for Staff Meetings)

We remain open on Labor Day holidays, when classes are in session, while most campus offices are closed. We are closed for other university holidays.

Academic Support Hours

Only available during the Academic Year, when classes are in session.

Sunday: 1:00 p.m. - 8:00 p.m
Monday - Thursday: 7:30 a.m. - 8:00 p.m.
Friday: 7:30 a.m. - 5:00 p.m.
(Walk-in assistance only Wednesdays 12:00 p.m. - 1:30 p.m. when we are closed for Staff Meetings)
Contacts outside standard business hours will generally be handled by our student employees.

IT Outpost

During the Academic Year when Classes are in session, we have a Help Desk student representative available at the IT Outpost in the Hesburgh Library near the reference desk on the 1st floor. Current hours are:

Sunday - Thursday: 1:00 p.m. - 10:00 p.m.

Options When the Help Desk Is Closed
When the Help Desk is closed, you can still contact us by the following methods, and we will respond to you when we reopen: