Loading Rolls on the Roll Holder

Caution - Please note

• Set the roll on a table or other flat surface so that it does not roll or fall. Rolls are heavy, and dropping a roll may cause injury.
• When handling the roll, be careful not to soil the printing surface. This may degrade the printing quality. We recommend wearing clean cloth gloves when handling rolls to protect the printing surface.
• Cut the edge of the roll paper if it is uneven, dirty, or has tape residue. Otherwise, it may cause feeding problems and affect the printing quality. Be careful not to cut through any barcodes printed on the roll.
  
• Flatten the edges of the paper on both ends of the roll. Otherwise there may be paper feeding problems.
  
• For details on roll paper sizes and types that can be used, see "Paper Sizes" or "Paper Information List".

Instructions

1. Push holder stopper lever (A) toward shaft to release lock, and while holding in position (B), remove holder stopper from Roll Holder.
   
2. Note: Do not use the roll holder for feeding paper with the spacer (A) removed from the flange. It will result in the paper being sent askew.
   
3. If using 3-­inch core paper, align 3-­inch Paper Core Attachment tabs (A) with Roll Holder holes (B) and insert firmly.
   
4. With leading edge of roll paper facing forward as shown, insert Roll Holder from right side of roll. Insert firmly until roll paper touches flange (A) of Roll Holder.
   
5. Important: when loading a roll, be careful to avoid hitting the printer hard with the roll. This may damage the Roll Holder.
6. If using 3-­inch core roll paper, attach 3-inch Paper Core Attachment to holder stopper. Align the tabs (A) of the attachment with the holes (B) of the holder stopper, and insert firmly.
   
7. Insert holder stopper from left into Roll Holder as shown, and while holding in position (B), push firmly until holder stopper flange (A) touches roll paper. Lift holder stopper lever (C) from shaft to lock.
   

Loading the Upper Roll on the Printer

Follow these steps to load rolls in the printer.

Caution - Please note

• Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be advanced correctly when you turn the printer on.
• Before loading a roll, confirm whether the inside of the top cover or the output guide is soiled. If these areas are dirty, we recommend cleaning them in advance. (See Cleaning Inside the Top Cover).
• When using the optional roll unit, you can also load roll paper on the roll unit separately from the printer that is described here. (See Loading the Lower Roll on the Roll Unit (Option).)

1. Tap paper settings display area on Home screen of touch screen. Note: if the Home screen does not appear, tap the Home button
   
2. Tap area.
3. Tap Load paper or Replace paper. Check message that appears, and then tap Yes.
   • Note: If any cut sheet has been fed, or roll paper that will not be used has been fed from Roll 1 (Upper), a message is shown requesting you to remove it. After following the instructions on the screen to remove the paper, redo the operation.
   • If roll paper is loaded in Roll 1 (Upper) but Roll 1 (Upper) is not selected as the paper source, a message asking you whether or not to change paper is displayed. Tap Replace paper, remove the paper, and go to the next step.
4. Open top cover and lift output guide.
   
5. Hold flanges (A) so that roll holder's white gear is on left, align roll holder shaft with roll holder slot left and right guide grooves (B), and load.
   
   • Caution: Be careful not to drop the roll and hurt yourself when loading it.
   • Be careful not to pinch your fingers between the Roll Holder shaft and the guide grooves (B) when loading the roll paper.
   • If the leading edge of the roll paper is secured with tape or a paper band so that it will not unravel, remove the tape or paper band before loading the roll paper into the roll holder slot.
   • If you load the paper into the roll holder slot with the leading edge secured, only part of the roll paper is fed to the paper feed slot, resulting in damage to the roll paper.
   • For the procedure for attaching the roll paper to the Roll Holder, see Loading Rolls on the Roll Holder.
6. Pull out roll paper evenly, insert leading edge between roll paper and arrows (A) directly beneath it, and feed roll paper until you hear a sound.
   
   • Important: If the roll paper has become unwound, remove the slack before loading the roll paper.
   • When feeding the leading edge of the roll paper, make sure the entire width of the roll paper is separating and feeding from the roll. If the roll paper is fed with some of the roll paper still stuck to the roll, the roll paper will be damaged.
   • Be careful not to soil the printing surface of roll paper as you insert it in the slot. This may affect the printing quality. We recommend wearing clean cloth gloves when handling rolls to protect the printing surface.
   • If the paper is wrinkled or warped, straighten it out before loading it.
   • Load the roll so that there is no gap between the right edge of the paper and the Roll Holder.
     
   • Depending on the paper, the roll paper may be scratched when being fed and not feed well. In this case, you must feed the paper manually after setting Paper retention setting to Release on the touch screen. Lift the release lever, advance the roll paper until its leading edge appears on platen, lower the release lever, and then proceed to the next step. However, if Paper retention setting is set to Release, automatic switching of the upper and lower rolls is not possible.
7. Lower output guide.
   
8. Close top cover.
   
9. Tap Start feeding.
10. The paper is now advanced.
11. Once paper feeding begins, you will need to do the following, based on the Manage remaining roll amount setting and the barcode printed on rolls. (See Keeping Track of the Amount of Roll Paper Left.)

1. • Important: Cut the edge of the roll using the Cut paper function if the edge is creased or soiled. (See Specifying the Cutting Method for Rolls.)
   • When selecting the media type on the touch screen, make sure the media type set in the printer driver and the media type loaded on the printer match.
   • For details on media types that you can select, see Paper Information List.
   • Adjusting the printhead alignment with the type of paper to be used in printing may enhance printing quality. (See Automatic Adjustment to Straighten Lines and Colors.)

Loading the Lower Roll on the Roll Unit (Option)

Follow these steps to load roll paper in the roll unit (Roll 2 (Lower)).

Caution - Please note

• Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be advanced correctly when you turn the printer on.
• Before loading a roll, confirm whether the inside of the top cover or the output guide is soiled. If these areas are dirty, we recommend cleaning them in advance. (See Cleaning Inside the Top Cover.).
• If using the roll unit as the feed device, depending on the basket position, the ejected roll paper's cut end enters the roll unit and may cause a paper jam or affect the print quality when set to "Borderless Printing" or "Trim Edge First" when loading the paper. In this case, change the basket position, and then print. (See Example Basket Configurations.)

1. Tap paper settings display area on Home screen of touch screen. Note: If the Home screen does not appear, tap the Home button.
   
2. Tap area.
3. Tap Load paper. or Replace paper, check message that appears, and then tap Yes.
   • Note: if any cut sheet has been fed, or roll paper that will not be used has been fed from Roll 1 (Upper), a message is shown requesting you to remove it. After following the instructions on the screen to remove the paper, redo the operation.
   • If roll paper is loaded in Roll 1 (Upper) but Roll 1 (Upper) is not selected as the paper source, a message asking you whether or not to change paper is displayed. Tap Replace paper, remove the paper, and go to the next step.
4. Change Roll Holder Lock switch on roll unit to release position.
   
5. Hold flanges (A) so that roll holder's white gear is on left, align roll holder shaft with roll holder slot left and right guide grooves (B), and load.
   
   • Caution: be careful not to drop the roll and hurt yourself when loading it.
   • Be careful not to pinch your fingers between the Roll Holder shaft and the guide grooves (B) when loading the roll paper.
   • If the leading edge of the roll paper is secured with tape or a paper band so that it will not unravel, remove the tape or paper band before loading the roll paper into the roll holder slot.
   • If you load the paper into the roll holder slot with the leading edge secured, only part of the roll paper is fed to the paper feed slot, resulting in damage to the roll paper.
   • For the procedure for attaching the roll paper to the Roll Holder, see Loading Rolls on the Roll Holder.
6. Change Roll Holder Lock switch on roll unit to locked position.
   
7. Change feed flap switch on top of roll unit to feed icon position on the left.
   
8. Pull out roll paper evenly, insert leading edge between roll paper and arrows (A) directly beneath it, and feed roll paper until you hear a sound.
   
   • Important: If the roll paper has become unwound, remove the slack before loading the roll paper.
   • When feeding the leading edge of the roll paper, make sure the entire width of the roll paper is separating and feeding from the roll. If the roll paper is fed with some of the roll paper still stuck to the roll, the roll paper will be damaged.
   • Be careful not to soil the printing surface of roll paper as you insert it in the slot. This may affect the printing quality. We recommend wearing clean cloth gloves when handling rolls to protect the printing surface.
   • If the paper is wrinkled or warped, straighten it out before loading it.
   • Load the roll so that there is no gap between the right edge of the paper and the Roll Holder.
     
   • Depending on the paper, the roll paper may be scratched when being fed and not feed well. In this case, you must feed the paper manually after setting Paper retention setting to Release on the touch screen. Lift the release lever, advance the roll paper until its leading edge appears on platen, lower the release lever, and then proceed to the next step. However, if Paper retention setting is set to Release, automatic switching of the upper and lower rolls is not possible.
9. Tap Start feeding.
10. The paper is now advanced.
11. Once paper feeding starts, you will need to do the following, based on the Manage remaining roll amount setting and the barcode printed on rolls. (See Keeping Track of the Amount of Roll Paper Left.)

• Important: Cut the edge of the roll using the Cut paper function if the edge is creased or soiled. (See Specifying the Cutting Method for Rolls.)
• When selecting the media type on the touch screen, make sure the media type set in the printer driver and the media type loaded on the printer match.
• For details on media types that you can select, see Paper Information List.
• Adjusting the printhead alignment with the type of paper to be used in printing may enhance printing quality. (See Automatic Adjustment to Straighten Lines and Colors.)