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Question

What are the hours for the Service Desk and how can I get assistance?

Answer

You can reach the Service Desk via the following options:

• ServiceNow Self-Service Portal: servicenow.nd.edu (the knowledge base is available 24/7!)
• Telephone: 574-631-8111
• Walk-in: 115 DeBartolo Hall
• Walk-up: Tech Desk, 1st floor, Hesburgh Library (next to Copy, Print, Scan)   
  • Only available Monday through Friday, 12:00 p.m. - 5:00 p.m., during the Academic Year, when classes are in session.
• Chat: servicenow.nd.edu (click icon at bottom right of screen)
• Email: servicedesk@nd.edu

For time-sensitive assistance, you'll generally receive the fastest response via Telephone, Walk-in or Chat.

To enable us to serve each customer individually and in order, please sign in using the iPad when you arrive.  You can make an appointment prior to your visit, or sign in via the kiosk when you arrive. 

Support Hours 

Service Desk - 115 DeBartolo Hall

Monday - Friday: 7:30 a.m. - 5:00 p.m.*
Saturday & Sunday:  Closed
Wednesday, Walk-up assistance only from 12:00 p.m. - 5:00 p.m.

Tech Desk - 1st floor, Hesburgh Library (next to Copy, Print, Scan) 

Monday - Friday: 12:00 p.m. - 5:00 p.m.
Only during the Academic Year, when classes are in session.

*Only Walk-up assistance available at DeBartolo 115 on Wednesdays 12:00 p.m. - 1:30 p.m. when we are closed for Staff Meetings.
Contacts outside standard business hours will generally be handled by our student employees.
To enable us to serve each customer individually and in order, please sign in using the iPad when you arrive. Or you can make an appointment prior to your visit.
We remain open on Labor Day holidays, when classes are in session, while most campus offices are closed. We are closed for other university holidays.

Please consult the campus map if needed.

Options When the Service Desk Is Closed

When the Service Desk is closed, you can still contact us by the following methods, and we will respond to you when we reopen:

• Search the knowledge base, chat with a virtual agent or log an incident or request at servicenow.nd.edu.  Note: The Virtual Agent is available 24/7!
• Send email to servicedesk@nd.edu
• To report a service outage or other urgent issue, call 574-631-8111 and follow the verbal instructions.