Clearing the cache of your web browser can fix basic web page issues, including if web pages are not loading correctly.
Note: Cached credentials, including those for Two Step authentication, will be cleared when following the instructions below.
Internet Explorer
- Click the Tools icon in the top right corner of the browser (Gear Icon)
- For older versions of IE, you may need to press (Alt + T) to open the tools menu
- Choose Internet Options
- Under Browsing History, click Delete
- Make sure Temporary Internet Files and website files and Cookies and website data are checked
- Click Delete
Firefox
- Go to Firefox > History > Clear Recent History
- Make sure Cookies and Cache are selected and click Clear Now.
Google Chrome
- Click the three gray dots in the upper right hand corner of the window
- Click History
- Click History from the drop-down menu
- Click Clear browsing data from the left-hand menu
- For Time range select All time
- Make sure Cached images and files and Cookies and other site data are selected
- Click the CLEAR DATA button
Google Chrome for iOS
- In the Chrome app On your iPhone or iPad, open the Chrome app Chrome
- At the top right, tap More More
- Tap History and then Clear browsing data
- Make sure there’s a check-mark next to Cookies, site data and Cached images and files
- Tap Clear browsing data
Safari
- From the Safari menu, click Preferences.
- Click on Clear History
- Change the time to All History
- Click Clear History
iPhone/iOS
- Tap Settings
- Tap Safari
- Tap Clear Cookies and Data
- Tap Clear
Android
Note: Android versions vary. The steps to clear your cache may vary slightly from the steps detailed below.
Android 4.1
- Tap Browser
- Tap Menu Key
- Tap Settings
- Tap Privacy and Security
- Tap Clear Cache
- Tap OK
Android 2.3
- Tap Internet
- Tap Menu Key
- Tap More
- Tap Settings
- Tap Clear Cache
- Tap OK