Question

How does a new user activate their netID?

 Answer

When a new NetID (username) is created for an individual, they will receive an email to their non-ND email address with instructions on how to begin. Check your non-ND account that you provided in your admission or hiring materials for an email with the subject line "Activate your Notre Dame account."  This email is sent by noreply@okta.com, and the link in this email remains active for 90 days.  Below is an example of this email:

While we are in the process of transitioning to this new service, there may be a delay of up to 24 hours before you have access to all IT services you are authorized for.  If you have a new NetID and are unable to access a service (Google, Sakai, etc.) please wait 24 hours and try again.

If you have deleted, lost, or failed to receive this email, or if the 90 day period has expired, contact the OIT Help Desk  (574-631-8111) so a new email can be generated for you.

After you click the Activate Okta Account you'll begin the process of setting a password, a security question, and enroll your device(s) for two step authentication.  Follow the instructions you'll see on the screen.