Question: What are the hours for the OIT Help Desk and how can I get assistance?

Context: OIT Help Desk

Answer:   You can reach the OIT Help Desk via the following options:

• ServiceNow Self-Service Portal: servicenow.nd.edu (the knowledgebase is available 24/7!)
• Telephone: 574-631-8111
  
• Walk-in: 115 DeBartolo Hall 
• Chat: help.nd.edu
• Email: servicedesk@nd.edu

For time-sensitive assistance, you'll generally receive the fastest response via Telephone, Walk-in or Chat.

We provide:

IT Help * PrintND Quota * Borrow A/V Equipment * Tech Repair

Summer/Intersession Support Hours

Monday - Thursday: 7:30 a.m. - 6:00 p.m.
Friday: 7:30 a.m. - 5:00 p.m.
(Closed Wednesdays 12:00 p.m. - 1:30 p.m. for Staff Meetings)

We remain open on Labor Day holidays, when classes are in session, while most campus offices are closed.  We are closed for other university holidays.

Academic Support Hours 

Only available during the Academic Year, when classes are in session.

Sunday: 1:00 p.m. - 8:00 p.m
Monday - Thursday: 7:30 a.m. - 8:00 p.m.
Friday: 7:30 a.m. - 5:00 p.m.
(Walk-in assistance only Wednesdays 12:00 p.m. - 1:30 p.m. when we are closed for Staff Meetings)

IT Outpost

During the Academic Year when Classes are in session, we have a Help Desk student representative available at the IT Outpost in the Hesburgh Library near the reference desk on the 1st floor.  Current hours are:

Sunday - Thursday: 1:00 p.m. - 10:00 p.m.

Options When the Help Desk Is Closed
When the Help Desk is closed, you can still contact us by the following methods, and we will respond to you when we reopen:

• Search the knowledge base or log an incident at servicenow.nd.edu
• Leave a message by calling (574) 631-8111
• Send email to oithelp@nd.edu