OIT Help Desk Hours and Contact Information

Question

What are the hours for the OIT Help Desk and how can I get assistance?

Answer

You can reach the OIT Help Desk via the following options:

• ServiceNow Self-Service Portal: servicenow.nd.edu (the knowledge base is available 24/7!)
• Telephone: 574-631-8111
• Walk-in: 115 DeBartolo Hall
• Chat: servicenow.nd.edu (click icon at bottom right of screen)
• Email: oithelp@nd.edu

For time-sensitive assistance, you'll generally receive the fastest response via Telephone, Walk-in or Chat.

Following the direction of University leadership, most OIT staff will continue to work remotely, including many in the OIT Help Desk. In-person campus visits with any Help Desk employee will be limited to facilitate social distancing.  You can make an appointment prior to your visit, or sign in via the kiosk outside our door.

Academic Support Hours for Spring 2020 (2/3/21-5/19/21)

During the Academic Year, when classes are in session.

• Monday - Thursday: 7:30 a.m. - 8:30 p.m.
• Friday: 7:30 a.m. - 6:30 p.m.
• Saturday:  Closed
• Sunday: 1:00 p.m. - 5:00 p.m.

Walk-in assistance only on Wednesdays 12:00 p.m. - 1:30 p.m. when we are closed for Staff Meetings.
Contacts outside standard business hours will generally be handled by our student employees.
To facilitate social distancing, walk-in assistance will be limited. You can make an appointment prior to your visit, or sign in via the kiosk outside our door.
We remain open on Labor Day holidays, when classes are in session, while most campus offices are closed. We are closed for other university holidays.

Support Hours for Summer 2021 (beginning 5/20/21)

• Monday - Thursday: 7:30 a.m. - 6:00 p.m. (Walk-in: 8:00 a.m. - 5:00 p.m.)
• Friday: 7:30 a.m. - 5:00 p.m. (Walk-in: 8:00 a.m. - 5:00 p.m.)
• Saturday & Sunday:  Closed
  
• (Closed Wednesdays 12:00 p.m. - 1:30 p.m. for Staff Meetings)
  

Walk-in assistance only on Wednesdays 12:00 p.m. - 1:30 p.m. when we are closed for Staff Meetings.
To facilitate social distancing, walk-in assistance will be limited. You can make an appointment prior to your visit, or sign in via the kiosk outside our door.

Options When the Help Desk Is Closed

When the Help Desk is closed, you can still contact us by the following methods, and we will respond to you when we reopen:

• Search the knowledge base, chat with a virtual agent or log an incident or request at servicenow.nd.edu.  Note: The Virtual Agent is available 24/7!
• Leave a message by calling (574) 631-8111
• Send email to oithelp@nd.edu

Student Job Opportunities in the OIT Help Desk

Interested in working in the OIT Help Desk? Learn more and apply here.